Every customer we meet with have real comfort issues that are usually routine for us to solve. However, some jobs that we run into can be very difficult, so much so, that it scares other contractors away from doing it. Here at Comfortmate we like to treat every customer that we come across as family, we feel obligated to offer effective solutions to solve their comfort issues. Even if that means we have to take on a difficult job.
We recently met with a customer who lived on a slab with duct work that was located in the concrete slab. Homes that were built in this manner can experience poor airflow, collapsing duct, corrosion, and many other issues. This particular customer had duct work that corroded over time and now would have water build up in the duct after heavy rains. As a result, when air passed through the corroded and flooded duct it would carry unpleasant and unhealthy odors and moisture throughout the home. This is a problem that obviously needed to be fixed.
In this case the best solution was to start over. This included abandoning the duct work in the slab and installing all new duct work in the attic, and removing some of the existing down flow equipment and replacing it with an up flow system. The attic in this home was very short and left our installers very little room to work. It also did not cover the whole home which made it extremely difficult to reach each room. At the end of the job we were proud of being able to get new duct work to every room in the house without any exposed duct. Our hard work and creativity solved a major problem for this homeowner.
The hardest jobs we do are always the most rewarding. It is nice to walk away from a job knowing that because of us, this customer will be comfortable and safe inside their home. This is what truly sets Comfortmate apart from the rest of the industry. Some contractors may have walked away from a job like this, but we didn’t see this as just another job. We saw a new member of the Comfortmate family who needed our help, and we stepped up and delivered.