Every customer we meet with have real comfort issues that are usually routine for us to solve. However, some jobs that we run into can be very difficult, so much so, that it scares other contractors away from doing it. Here at Comfortmate we like to treat every customer that we come across as family, we feel obligated to offer effective solutions to solve their comfort issues. Even if that means we have to take on a difficult job.
We recently met with a customer who lived on a slab with duct work that was located in the concrete slab. Homes that were built in this manner can experience poor airflow, collapsing duct, corrosion, and many other issues. This particular customer had duct work that corroded over time and now would have water build up in the duct after heavy rains. As a result, when air passed through the corroded and flooded duct it would carry unpleasant and unhealthy odors and moisture throughout the home. This is a problem that obviously needed to be fixed.
In this case the best solution was to start over. This included abandoning the duct work in the slab and installing all new duct work in the attic, and removing some of the existing down flow equipment and replacing it with an up flow system. The attic in this home was very short and left our installers very little room to work. It also did not cover the whole home which made it extremely difficult to reach each room. At the end of the job we were proud of being able to get new duct work to every room in the house without any exposed duct. Our hard work and creativity solved a major problem for this homeowner.
The hardest jobs we do are always the most rewarding. It is nice to walk away from a job knowing that because of us, this customer will be comfortable and safe inside their home. This is what truly sets Comfortmate apart from the rest of the industry. Some contractors may have walked away from a job like this, but we didn’t see this as just another job. We saw a new member of the Comfortmate family who needed our help, and we stepped up and delivered.
We recently met with a customer who was in the process of remodeling a very large, unconditioned room. This room was located off the back of their home and led out to a beautiful deck. The challenge was making the room a great space where their family and friends could gather and visit all year around. However, since the room will not be in use constantly, they wanted a system that could be controlled separately from the main part of the home. They also were concerned about the operating costs of an additional heating and cooling system and additional construction cost to the main part of the home, in order to get new ductwork into the space. Lastly, the space for an additional outdoor unit was limited, due to the deck.
After going over different solutions with the customers, it was decided the best solution for them was to install a Mitsubishi ductless system in the room. The Mitsubishi system checked all the boxes:
1. The Mitsubishi system would operate separately from the main home’s heating and cooling system.
2. No additional construction on the main part of the home was needed.
3. The efficiency of a properly sized Mitsubishi system is second to none.
4. With the Mitsubishi system proposed, we can connect numerous wall-mounted indoor units to one outdoor unit.
Given the room size and ceiling height, two indoor wall-mounted units were needed. The units were installed up high on the wall, near the ceiling. Each unit is controlled with a separate remote control, so each unit’s temperature can be set separately, giving them the most optimal comfort.
Finally, since the outdoor space was limited, by using this specific Mitsubishi system, we were able to connect the two indoor units to one outdoor unit. Due to space issues, the outdoor unit needed to be installed near the deck and the customer was concerned about the noise of the unit. However with the Mitsubishi’s Whisper Quiet technology, we were able to put their concerns at ease.
If you are having issues heating or cooling an area in your home, such as an addition, bedroom, an entire 2nd story, or even a garage, a Mitsubishi system may be the perfect solution.
Please contact Comfortmate Heating and Air, Inc. to set up an appointment. A Comfort Specialist will come out and go over all your options.